FAQ

Do you have a question about one of our products or a placed order? Then first check our FAQ, where we answer the most frequently asked questions. Still can't find what you're looking for? Feel free to contact us, we are happy to help you further.

Products:

How can I contact you with questions about my product?
You can best contact us via email. We are available on weekdays from 09:00 to 17:00. We strive to respond on the same business day.

I am not satisfied with my product, what now?
If you are not satisfied with your purchase, you can always make use of our return policy. Visit our 'Shipping, Returns, and Refund Policy' page for detailed information about returning products.

How can I return a product?
To return a product, follow the steps on our 'Exchanges & Returns' page. Make sure to stay within the 14-day return period and that the product is in unused condition.

Orders:

Can I change or cancel my order?
As long as your order has not yet been shipped, you can modify or cancel it. Please contact our customer service as soon as possible for this.

Where is my order?
After placing your order, it takes 1 business day to process it. The delivery time for orders within Netherlands and Belgium then takes 5-8 working days, provided you ordered before 11:00 PM. If the delivery time has passed, please contact our customer service.

Where can I find my Track & Trace code?
As soon as your order has been shipped, you will automatically receive an email with your Track & Trace code. Also check your spam folder if you cannot find the email. Please note that it may take a while before the Track & Trace link becomes active.

How do I track my order?
You can track your order with the Track & Trace code you received by email. Use the link in the email to go directly to our Track & Trace page and view the current status of your order.

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